Frequently Asked Questions
Supported Configurations
Browser Internet Explorer Firefox Chrome Safari
XP IE7, IE8 FF4 and above 15 and above
Windows 7 IE8, IE9, IE10, IE11 FF4 and above 15 and above Safari5.1
Windows 8 IE10, IE11 FF4 and above 15 and above Safari5.1
* For stakeholders admin interfaces, Rep Console and Webcast Studio only the following browsers are supported: IE7 and higher and FF10 and higher.
Internet connection
A minimum of 56Kbps is recommended
Video webcasting requires high-speed internet connection
Sound Equipment
Sound card and speakers/headphones for viewing webcast in full format
General requirements
Adobe Flash player 10.2 or later
* For stakeholders Webcast Studio, the minimum requirement is Adobe Flash player 11.

Cookie settings - session cookies enabled
Reports
Internet Explorer is recommended if you want to use all the available report functionality.
Browser Configuration for Virtual Events
  1. Click on Tools (on the IE 6 toolbar) -> select Internet Options
  2. Select Internet Options
  3. Click the Security tab.
  4. Select Internet as Web Content Zone
  5. Click on the Default Level button.
  6. Click OK.
  7. Click the Refresh icon on the toolbar and return the event.
- If this solution isn't working or isn't suitable for some reason try the next:
  1. Click on Tools -> select Internet Options
  2. Click the Security tab
  3. Click on the Custom Level button
  4. Configure the categories by following the directions below:
        Active X Controls and Plug-ins - Enable Download signed ActiveX, Run ActiveX controls and plug-ins,
        and Script ActiveX controls marked safe for scripting.
        Downloads - Enable File Download
        Miscellaneous - Set Software Channel to Medium
        Scripting - Enable all options in this category
        Scripting - Enable all options in this category
        Click OK
  5. Click the Privacy tab
  6. Click 'Default' and make sure that the slider is set to Medium
  7. Click the Advanced tab
  8. Locate the Browsing category and check Disable script debugging
  9. Uncheck the following options:
  10. Configure the categories by following the directions below:
        Display a notification about every script error
        Reuse windows for launching shortcuts
  11. Click Apply
  12. Select the General tab
        Click the Settings button (located in the Temporary Internet Files category)
        Click the option marked Every visit to the page
        Click OK
        Click the Delete Files button (located in the Temporary Internet Files category.)
        Click OK to go ahead with the Temporary File deletion (this clears your browser's "cache" of stored files.)
  13. Click OK to close the Options window and return to your browser
  14. Click the Refresh icon on the toolbar and return to the event
  1. Open the Tools menu located on your Firefox toolbar
  2. Select Options
  3. Select the Privacy category and do the following:
        Open the Cookies menu by clicking the plus next to it
        Check the box next to Enable cookies
  4. Select the Web Features category and do the following:
        Check the boxes next to Enable Java and Enable JavaScript
        Click on the Advanced button and make sure all the boxes are checked
  5. Click OK
  6. Click the Reload button/icon on the toolbar and return to the event
  1. Open the Safari menu located on your Safari toolbar
  2. Select Preferences
  3. Click on Security
  4. Under Web Content check the boxes next to Enable plug-ins, Enable Java and Enable JavaScript
  5. Under Accept Cookies select "Always"
  6. Close the preferences window
  7. Click the Reload button/icon on the toolbar and return to the event
Frequently Asked Technical Questions
Your player is probably experiencing network connection problems. Dial-up users may suffer from the fact that many Internet users are probably dialed-in to your ISP using up most or all of the bandwidth. LAN (Local Area Network) users may experience similar problems as a result of the number of users/PCs on their LAN. Try again when the network is less congested.
Please make sure that you have the correct browser version and that you browser is configured properly. It is extremely important that you configure your browser correctly.